Thursday, 8 June 2017

Configure Dell Wi-Fi Laser Printers Call 1-800-204-4427

This article covers Dell laser printers only. For help with Dell inkjet printers Search the knowledge base using your printer model and 'wireless' as search terms, for example V715w wireless.
Most recent laser printers are compatible with the Dell Printer Easy Installer software. In many cases the Easy Installer can detect and install your wireless printer automatically with a single click.
Compatible models include:
  • Dell 1350cnw Color Printer
  • Dell 1355cnw Color Printer
  • Dell B1165nfw Mono MFP
  • Dell B1265dfw Mono MFP
  • Dell B2375dfw Mono MFP
  • Dell C1660w Color Printer
  • Dell C1760nw Color Printer
  • Dell C1765nfw Color MFP
  • Dell E310dw Mono Printer
  • Dell E514dw Mono MFP
  • Dell E515dw Mono MFP
  • Dell E525w Color MFP
  • Dell H625cdw Color MFP
  • Dell H815dw Mono MFP
  • Dell H825cdw Color MFP
The Easy Installer software is on the CD supplied with your printer. Insert the CD and double click 'setup.exe' to begin installation.
The software can also be downloaded from dell.com/support. Enter your service tag or select your printer model then select 'Drivers and Downloads'. The Easy Installer is listed in the 'Application' section.
For older models refer to your user guide for initial setup instructions.

Troubleshooting

If you are unable to print after completing the initial setup try these troubleshooting steps.

Table of Contents:

  1. Check the Printer Screen for Errors
  2. Print a Settings Report
  3. Test the Network Connection
  4. Connect the Printer to Your Wireless Network
  5. Check the Driver Port Settings
  6. Clear the Print Queue
  7. Print a Windows Test Page
  8. Uninstall then Reinstall the Print Driver

Check the Printer Screen for Errors

Check the screen of your printer for error messages. If an error message is present resolve this problem first.
Search for the error message on our knowledge base for help. To get the best results from your search include the name of your product and the full error code ex. "3110cn Paper Jam 071-100" rather than simply "Paper Jam".

Print a Settings Report

Print a Settings Report to confirm that your printer is able to produce a page. If the settings page fails to print check the printer screen for an error code and troubleshoot this issue first.
For most current machines to print a settings page:
  1. Press the 'Menu' button.
  2. Select 'System'.
  3. Select 'Reports' or 'Report/List'.
  4. Select 'System Settings'.
For older models refer to your user guide for system specific instructions.
Check the 'Wireless Network' section of the report. Confirm a valid IP Address for your network is listed, typically this will be in the 192.168.x.x or 10.0.x.x range. If the address appears valid continue to Test the Network Connection.
If the address listed is 0.0.0.0 or in the range 169.254.x.x the printer has failed to connect to your wireless network. Skip to Connect the Printer to Your Wireless Network.

Test the Network Connection

Note: Connecting to a Virtual Private Network (VPN) may prevent your computer from connecting to local network devices such as printers or Network Attached Storage (NAS) devices. Disconnect from any VPN connections while installing or troubleshooting connectivity issues with network devices.
Confirm your printer is able to send and receive data across the wireless network.
If the test is successful but you still cannot print skip to Check the Driver Port Settings.
If the test fails continue to Connect the Printer to Your Wireless Network.

Connect the Printer to Your Wireless Network

To connect using Wi-Fi Protected Setup (WPS):
  1. Confirm both your router and printer support WPS.
  2. Press and hold the WPS button on your printer. A message indicating WPS mode is running should appear on the screen.
  3. Press and hold the WPS button on your router.
  4. Allow up to 2 minutes for the devices to connect.
  5. Print a Settings Report to confirm the printer has successfully joined your wireless network.
To connect manually using the printer front panel:
  1. Press the 'Menu' button.
  2. Select 'System'.
  3. Select 'Admin Menu'.
  4. Select 'Network'.
  5. Select 'Wireless Setup'.
  6. Select your network from the list.
  7. Enter your network passphrase.
  8. Print a Settings Report to confirm the printer has successfully joined your wireless network.
Some older models may need to be initially connected via USB or Ethernet cable to configure Wi-Fi settings. If you printer does not support WPS or front panel configuration refer to your user guide for model specific instructions.
Note: Dell Wi-Fi printers connect to the 2.4GHz band. If your router is dual mode 2.4GHz/5GHz ensure the 2.4GHz band is enabled.

Check the Driver Port Settings

To check the Driver Port Settings in Windows XP, Vista and 7:
  1. Click the Start button.
  2. Select Devices and Printers from the Start Menu or type it in to the search field.
  3. Right click on the printer icon.
  4. Select Printer Properties.
  5. Select the Ports tab.
  6. Click Configure Port.
  7. Check the Printer Name or IP Address field matches the printer IP address shown on your settings report.
  8. If they do not match edit the Port Name and Printer Name or IP Address fields to match the IP Address shown your settings report, then click OK.
Note: If the printer IP address keeps changing manually set a static IP address.
To check the Driver Port Settings in Windows 8(8.1):
  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. In the Search box type devices and printers.
  3. Click Settings.
  4. Click Devices and Printers.
  5. Right-click the desired printer.
  6. Click Printer Properties.
  7. Select the Ports tab.
  8. Click Configure Port.
  9. Check the Printer Name or IP Address field matches the printer IP address shown on your settings report.
  10. If they do not match edit the Port Name and Printer Name or IP Address fields to match the IP Address shown your settings report, then click OK.
Note: If the printer IP address keeps changing manually set a static IP address.
To check the Driver Port Settings in Windows 10:
  1. In the Search box type Control Panel.
  2. Touch or click Control Panel (Windows Application).
  3. Touch or click Devices and Printers.
  4. Touch and hold or right-click the desired printer.
  5. Touch or click Printer Properties.
  6. Touch or click the Ports tab.
  7. Touch or click Configure Port.
  8. Check the Printer Name or IP Address field matches the printer IP address shown on your settings report.
  9. If they do not match edit the Port Name and Printer Name or IP Address fields to match the IP Address shown your settings report then click OK.
Note: If the printer IP address keeps changing manually set a static IP address.

Clear the Print Queue

If documents that have previously failed to print are stuck in the print queue, new documents will not be able to print.
How to Cancel a Print Job in the Queue, select you Operating System and follow the instructions.

Print a Windows Test Page

Application settings, in particular paper size and type settings, may cause issues when printing.
(For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.)
If the Windows test page prints successfully, but other documents do not check the application paper size and type settings are correct.

Uninstall then Reinstall the Print Driver

If the network connection to the printer is working correctly but you're still unable to print, download the latest driver for your printer.
Uninstall the Existing Dell Laser Printer Drivers, then re-install using the new one.
If you are still unable to print contact tech support.


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